Process manager – E5
Mostly remote but 3-4 visits to Walldorf in the early phase will be required.
T&A paid extra on actuals
Accountability
- End-to-End Performance Owner: Define and hit process KPIs (cycle time, FTR, throughput, cost/unit, defect rate, compliance). Maintain targets, dashboards, and control plans.
- Design & Optimization: Model to BPMN; run diagnostics (mining, data triangulation), (re)design to-be flows; implement controls, SLAs, and automation.
- Technology Integration: Align process changes with SAP and adjacent platforms; own Signavio/LeanIX repositories, reference models, and change governance.
- Portfolio & Roadmap: Maintain process backlogs, value cases, and release plans; prioritize by ROI/risk; manage dependencies across domains.
- Risk & Compliance: Map controls to risks, embed segregation of duties, and ensure auditability; own remediation plans.
- People & Change: Drive adoption (playbooks, SOPs, training), run OCM plans, and certify process roles (BPO/SME network).
- Reporting: Produce executive summaries and heatmaps; track experiment outcomes; adjust course via A/B pilots.
Complexity
- System & Data Heterogeneity: Multiple ERPs/modules, customizations, and integrations; master data quality and entitlement constraints.
- Regulatory & Control Density: Finance, data privacy, SoD, industry standards impacting design options.
- Networked Processes: O2C, P2P, R2R, logistics—shared resources and cross-domain ripple effects.
- Release Velocity: Frequent deployments; overlapping initiatives requiring staged rollouts and feature toggles.
- Global Scale: Multi-region variants, localization, and service-level variability.
Experience
- Tenure: 10+ years BPM/BPI; proven delivery of large process transformations.
- Methods & Tools: BPMN, Lean/Six Sigma, value-stream mapping, DOE basics; Signavio, LeanIX, process mining, automation tooling (workflow/RPA).
- Tech Fluency: SAP process & data structures; integration patterns; basics of cloud/data platforms to align designs with architecture.
- Analytics: Quantitative diagnostics, hypothesis testing, experiment design; business casing and benefits tracking.
- Governance & Change: RACI, process ownership model, release/change governance, OCM;
- Qualifications: Bachelor’s in business/management or related; BPM/CI certifications (e.g., LSS, BPMN); project management experience a plus.
Communication
- Executive-Grade Briefing: Succinct narratives using pyramid principle; KPI deltas, risks, decisions required.
- Operational Clarity: One-page SOPs, swimlanes, and acceptance criteria; “what changes tomorrow” guides for front-line teams.
- Cross-Functional Influence: Frames trade-offs in business terms; facilitates decisions; maintains a transparent backlog.
- Story with Data: Turns mining insights into action; communicates confidence levels, assumptions, and verification steps.
