OUTSOURCED TECHNICAL SUPPORT BY QUBIT LABS

DO YOU NEED OUTSOURCED TECHNICAL SUPPORT FOR YOUR BUSINESS? QUBIT LABS WILL HELP

  • Qubit Labs knows the best locations for technical support outsourcing. We mainly hire professionals in Ukraine, Poland, Georgia, Moldova, Kazakhstan and Azerbaijan.
  • We provide you with a skillful and motivated workforce that fits your business goals.   
  • You get a team of professionals who are responsible for solving any questions or other issues of your clients. 
  • We provide a social package to each participant  you have in your team.
  • We handle the administrative routines while you have more time to focus on your goals.
  • You get access to top tech talent without sticking to the local human resources only.
  • When looking for technical support for hire with our company, you save costs on HR, retention, recruiting, and workstations — we’ve got them covered.
  • Once you hire a tech support team  with us, they’ll work on your project full-time — no side tasks guaranteed.

WE CAN HELP YOU TO OUTSOURCE TECHNICAL SUPPORT TEAM

Qubit Labs can turn the hiring process into an enjoyable journey with our long-term experience in IT outstaffing. We can hire an outsourced tech support team that fully fit your requirements and focus on your projects straight away. You get the team of professionals who will provide the following services 24/7:

TECHNICAL HELPDESK

TECHNICAL HELPDESK

Get high-quality assistance to customers, whether on the phone or live chat. The primary intention of outsourced technical support is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

PRODUCT INSTALLATION AND DEPLOYMENT

SETUPS AND CONFIGURATION

If your customers require any help with setups or configurations processes – give it to our outsourced tech support. They will help you with any setting up, configurations or other changes if needed.

SETUPS AND CONFIGURATION

PRODUCT INSTALLATION AND DEPLOYMENT 

Your future tech support team will be responsible for installing software, setting configurations or creating customizations, building the EAR file, and deploying to the desired environment: development, staging, or production.

APP MONITORING AND REPORTING

APP MONITORING AND REPORTING 

With monitoring your app it is easier to avoid any bugs and solve problems stress-free. Get the daily report of how your app is functioning and what is better to improve. 

PERFORMANCE MANAGEMENT

PERFORMANCE MANAGEMENT

If you decide to outsource tech support with Qubit Labs you can be sure you get high-quality management performance from your support team which helps to identify, measure, and develop your projects. 

HARDWARE AND SOFTWARE SUPPORT

HARDWARE AND SOFTWARE SUPPORT 

If you face any failing, troubles, bugs, etc in your app you can be sure that your tech support provides smooth, trouble-free operations to solve any problems. 

NEED TO OUTSOURCE TECH SUPPORT? CONTACT US!

OUR WORKFLOW

SHARE YOUR BUSINESS NEEDS WITH US

Tell us all your requirements and needs, your product, brand, goals you want to achieve. More we know – easier to find the right tech support team for you.

WE INTERVIEW AND HIRE

Qubit Labs takes care of all recruitment and integrating processes. You just tell us your requirements and make the final decision about the best candidates.

YOU GET YOUR TEAM READY

As soon as outsourced technical support remote team is ready we provide each employee with working equipment and support they require for successful work. 

GET TO WORK

Your team is set up and ready to boost your business. We take care of retention, HR management, payrolls and accounting, hardware and social packages.

WHY OUTSOURCE TECHNICAL SUPPORT WITH QUBIT LABS?

team

ACCESS TO LARGE TALENT POOL 

We know where to find the best candidates who fit your requirements and help you achieve your goals. Qubit Labs chooses the most prospective and fast-growing tech hubs in Eastern Europe and Central Asia, so you can cooperate with diligent and motivated specialists.

recruitment

FAST HIRING

You don’t need to wait for ages before getting your team set up. On average, we need about 4–6 weeks to find and hire the best tech support team for yourself. 

Contacts

PERSONAL APPROACH

We hire specialists based only on your personal requirements and needs. There is no the same team. We use a personal approach to every client.

money

TRANSPARENT COST 

You don’t need to worry about any extra or unpredictable cost with us. You understand our service fee and control your tech support team’s salaries, so it is easy to predict your budget.

 

WHY OUTSOURCING TECH SUPPORT IS CRUCIAL FOR YOUR BUSINESS?

Having a tech support team is extremely important if your business has any website or mobile app. Tech support teams are responsible for handling installation errors, user issues and any other technical problem that prevents the customer from using your product.

In essence, tech support focuses on helping customers to use a product more effectively. Outsourcing technical support gives you a great opportunity to create your remote team with specific skills and experience. We will hire and set up a team of professionals with hard and soft skills you need to get tons of benefits of outsourced technical support services.

ADVANTAGES OF OUTSOURCING TECHNICAL SUPPORT

REDUCE BUGS

Tech support handles and helps to prevent any technical issues and bugs which you or your customers can face. They can do it quickly and smoothly.

RICH EXPERTISE

Tech support team provides the technical expertise needed to keep your systems running smoothly, and supplies your system to your specific needs. That boosts efficiency and productivity.

SOLVING PROBLEMS

Technical support handles any potential issues which can cause problems with operations and customer experience.

PROFESSIONAL ASSISTANCE

A technical support team can resolve any issues you are having, complete some of the more tedious tasks that need to be done, or can assist you on the projects.

BETTER USER EXPERIENCE

With a tech support team you get the advantages among your competitors as your customers get quick responses on any questions they have.

CAREFUL MONITORING

With your outsourced technical support team of professionals you can be sure about clean and careful daily monitoring.

FAQ ON OUTSOURCED TECHNICAL SUPPORT SERVICES

In what countries do we hire technical support?

We hire tech support specialists in Ukraine, Poland, Georgia, Moldova, Kazakhstan, and Azerbaijan.

How many employees can I request for hire?

We can hire a technical support team or one specialist depending on your project needs. You can start by hiring a couple of specialists and add more employees to your team once the project expands.

Who will manage my outsourcing tech support team?

When you hire with us, we offer choosing from the following management options:

  • Manage the team on your own 
  • Recruit a Project Manager specifically for your team
  • Get a part-time PM service from one of our in-house PMs.
Do you have a loyalty program at Qubit Labs?

Sure! When you hire 10+ specialists with us, you get a discount. And when the number of employees is over 20, the discount increases. We’ll gladly tell you more about the discounts during a free consultation call, so don’t hesitate to schedule it.

How much time does it take to hire a tech support team?
  • On average, we need about 4–6 weeks to hire the whole team for you. Yet, the deadline depends on several factors, including the vacancy complexity, tech stack, and the speed of the interviewing process.

 

    CONTACT US





    CANADA
    6 Forest Laneway, Toronto, ON M2N 5X9
    UKRAINE
    7 Krasylivska, Kyiv, Ukraine, 02000
    ESTONIA
    Sepapaja tn 6, Tallinn, 15551